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- Register and process Motor OD claims in the claims management system.n
- Verify policy coverage, claim eligibility, and claim documents.n
- Scrutinize survey reports, repair estimates, invoices, and supporting documents.n
- Coordinate with surveyors, garages, customers, and internal teams for claim resolution.n
- Process cashless and reimbursement claims within defined TAT.n
- Ensure compliance with IRDAI guidelines and company claim procedures.n
- Monitor pending claims and follow up for missing documents or reports.n
- Detect discrepancies, suspicious claims, and potential fraud indicators.n
- Update claim status and maintain accurate records in the claims system.n
- Ensure quality and accuracy of claim approvals and settlements.n
- Handle customer and dealer queries related to claim processing.n
- Prepare MIS reports and support claim audits.n
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Required Qualifications
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- Graduate from B.Tech (Automobile/Mechanical preferred)n
- 1-5 years of experience in Motor OD Claims (Back Office preferred).n
- Knowledge of motor insurance policies and claim procedures.n
- Valuable understanding of repair estimates, survey reports, and claim documentation.n
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Key Skills
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- Motor OD Claims Processingn
- Policy Interpretationn
- Claims Investigationn
- Documentation & Verificationn
- Analytical Skillsn
- MS Excel and Computer Proficiencyn
- Communication & Coordinationn
- Time Managementn
- Attention to Detailn
- Customer Service Orientationn