We are hiring experienced professionals for OTC – Collections(Voice)Designation: Senior Process AssociateNo Of Positions: 10Experience: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory)Work Location : ChennaiShift: US shiftHR Contacts - YuvapriyaDate: 6th Aug 26(Thursday)Time: 10:00 AM to 1:00 PMVenue: HCLTech, Tower 4, ELCOT Special Economic Zone (SEZ), 602/3 & 138,Sholinganallur - Medavakkam High Road,Chennai, Tamil Nadu - 600119, ? Key ResponsibilitiesManage complex and high‑profile accounts using defined collection strategiesOwn and control aged receivables as per SLAs and performance metricsImplement and remove service stops as per process guidelinesReview UMCC and on‑account payments in line with ICMP standardsIdentify potential write‑offs and support aged debt clearanceDrive quarterly and monthly debt & cash target achievementsExecute end‑to‑end dunning processes and handle legal escalationsIdentify and support continuous process and system improvementsCollaborate with administrators and team leads to close knowledge gapsLead and support new process implementationsEnsure strict adherence to best‑in‑class collection standards.? Background & QualificationsMinimum 1 year of experience in OTC – Collections (Mandatory)Finance background preferred(B.Com / MBA – Finance will be an advantage)Excellent verbal and written communication skillsWillingness to work in night shiftsProven track record of meeting targets and SLAsStrong working knowledge of MS OfficeCustomer‑focused mindset with strong negotiation skillsAnalytical thinking and problem‑solving capabilityExposure to project methodology is a plus? Role‑Specific CompetenciesFluent in English (verbal & written)Result‑driven and self‑motivatedStrong learning orientationTeam player with the ability to work independentlyAdaptable and versatile in a agile work environmentExcellent customer service and stakeholder management skillsLeadership and people management capabilities (for senior roles)⚠️ Important Note✅ Only candidates with OTC – Collections experience are eligible✅ Immediate joiners or candidates with notice period of 30 days or less than can attend

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