Job Description

Role & Responsibilities

- Provide end-to-end technical support and on-site service for the deployment, maintenance, and troubleshooting of FIS Quantum and FIS Echos platforms.
- Coordinate installations, system upgrades, and performance optimization in close collaboration with cross-functional teams.
- Diagnose and resolve hardware and software issues to ensure minimal disruption to client operations.
- Conduct regular system checks, monitor performance, and ensure compliance with industry standards and best practices.
- Document technical processes and provide clear, actionable support guidelines and knowledge base contributions.
- Manage service escalations and deliver timely, on-site customer support to meet established SLA targets

Skills & Qualifications

Must-Have:



Proven experience with FIS Quantum, FIS Echos, or similar financial service platforms.
Must-Have: Strong technical troubleshooting skills along with hands-on experience in hardware, networking, and IT system architecture.
Must-Have: Excellent communication and interpersonal skills with a track record in client-facing roles.
Must-Have: Ability to work on-site in India and adapt to agile work environments.

- Preferred: Relevant certifications in hardware, networking, or IT systems management.
- Preferred: Experience with service management tools and process optimization methodologies.

📌 Service Engineer For FIS Quantum & FIS Echos (Bengaluru)
🏢 Gigaops Global Solutions
📍 Bengaluru