Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating robust communication and customer service abilities.

Key Responsibilities

- - Deliver clear, fluent, and professional communication with strong active listenin

gand cultural awareness

- Provide first-level support for product inquiries, warranty questions, and basi

cHVAC-related issues (training provided)

- Accurately log cases in CRM tool while multitasking during live calls
- De-escalate challenging situations and ensure a positive customer experience
- Prioritize and manage high-volume inquiries with strong organization and tim

emanagement

Skills & Competencie

s:

- Written & Verbal Communication: Excellent communication skills are a mus

t. Effectively communicate complex information to both technical and non-technic

alaudience

s.

- Strong customer focus, empathy, patience, and conflict-resolution skill

s.

Shi

ft:

- Ability to work U.S. business hours (8:00 AM – 6:00 PM CS

T).

📌 Private Equity Fund Accountant (Chennai)
🏢 Lennox India Technology Centre
📍 Chennai