Job Description

What you can look forward to as Customer Care Engineer (m/f/d):

- Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
- Inter-departmental escalation of problems (R&D;, hosting, customizing & integration)
- Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
- Update and maintain knowledge base and service trees with known issues and guidelines
- Define customer acceptance criteria, create and update test scripts for recent software features and validate new software and hardware in field test environment
- Report, follow up and escalate issues with R&D;, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware




- Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

Your profile as Customer Care Engineer (m/f/d):

- Communicative and customer-oriented & Team player, strong cooperation skills
- Highly analytical, precise, eye for details & Planning and coordination skills
- Experience with incident handling / problem resolution management & Experience with software and hardware development
- Experience with ICT and electronics & Good English speaking and writing skills
- Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage

📌 Software Testing Manager (Chennai)
🏢 Zf Lifetec India
📍 Chennai