Cult Fit is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

- Handle customers' enquiries/complaints via multiple channels, i.e., call/mail

- Resolve 9-10 customer tickets per hour

- To understand the product features for better problem-solving.

- To keep records of customer interactions, transactions, comments, and complaints.

- Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.

- To ensure customer satisfaction and provide an empathetic experience to every user.

- To own every interaction with the customer and ensure every customer is a happy customer

- Reporting all product and service-related issue/trends to the respective support staff

Requirements:

- Graduation is mandatory

- 1+ years of experience in customer service function (e-com / hospitality industry preferred)

- Positive comprehension skills -ability to clearly understand and relate to the issues customers raise

- Good composition skills- ability to compose a grammatically correct, concise, and accurate written response

- Effective problem-solving skills

📌 Customer Support Executive (Bengaluru)
🏢 Unstop
📍 Bengaluru