up Grad Job Title: Learner Success Mentor Location:

Mumbai Marol

Employment Type: Full Time Job

Description We are looking for a dedicated and student-focused Learner Success Mentor to support and guide our learners throughout their program journey. The ideal candidate will have a passion for mentorship, excellent communication skills, and a robust sense of ownership to help learners stay on track and successfully complete their programs.

Key Responsibilities

- Resolve day-to-day learner queries and ensure timely closures in line with defined SLAs
- Actively mentor learners by providing motivation, academic guidance, and goal-setting support ● Communicate weekly milestones to learners through email, Whats App, or phone calls
- Regularly review learner engagement data and update mentorship strategies accordingly




- Manage multiple learners efficiently and support them in identifying their key strengths and areas of growth

Skills Required

- Strong active listening skills to understand learner concerns effectively Excellent English proficiency—both spoken and written
- High degree of customer centricity to meet learner expectations and deliver a positive experience
- Ability to manage time, multitask, and maintain consistent communication

Qualification

- Graduate in any discipline
- Prior experience in mentoring, customer success, or academic support is a plus

Work Details

- 6-day work week
- Weekends mandatory (remote/WFH on weekends)
- 1 weekly off (weekday)

📌 Academic Guidance Counselor (Mumbai)
🏢 upGrad International
📍 Mumbai