Key Responsibilities:

Project Implementation & Business Analysis

- Lead and oversee the end-to-end project implementation lifecycle for current and existing

clients.

- Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign-

offs.

- Develop and execute implementation plans, ensuring alignment with client objectives.
- Map customer processes (flow charts, SOPs) and align them with GoComet's solutions.
- Conduct gap analysis and provide recommendations to enhance operational efficiency.

Customer Success & Relationship Management

- Serve as the primary point of contact for customers, ensuring seamless onboarding and

adoption.

- Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders.
- Work proactively to identify challenges and provide solutions to optimize customer

experience.

- Monitor customer health scores, ensuring product utilization and satisfaction.

Project Documentation & Reporting





- Maintain detailed project documentation, ensuring clarity and compliance.
- Provide weekly/monthly project status updates to internal teams and clients.
- Track key project metrics, ensuring timely execution and quality delivery.

Process Optimization & Internal Collaboration

- Identify areas of process improvement and implement best practices.
- Work cross-functionally with product, sales, and tech teams to drive innovation.
- Contribute internal process improvement initiatives and team knowledge sharing.

Key Performing Index

- Customer onboarding & activation TAT
- Project implementation success rate
- BRD completion & approval timelines
- Customer engagement & product adoption rates
- CSAT (Customer Satisfaction) score
- Process improvement contributions

📌 Senior Implementation and Customer Success Manager (Thane)
🏢 GoComet
📍 Thane