- Design and implement backend components of the ServiceNow Service Portal using Javascript, Glide API, and other server-side technologies.
- Create and manage server-side scripts including Script Includes, Business Rules, Workflow scripts, and UI Actions.
- Develop custom APIs and integrations to support data retrieval and manipulation within the ServiceNow Ecosystem.
- Optimize portal performance and ensure adherence to platform governance, best practices, and security guidelines.
- Collaborate with UI/UX designers and front-end developers to deliver seamless portal experiences.
• Participate in agile development practices including Sprint Planning, code reviews, and retrospectives. • Troubleshoot and resolve issues related to backend logic, performance, and data integrity.
- Maintain clear and accurate technical documentation.
Required Skills and Qualifications
- 3+ years of experience in ServiceNow development with a strong focus on Service portal backend functionality.
- Proficiency in Javascript and Glide API (GlideRecord, GlideSystem, etc.)
- Solid understanding of ServiceNow architecture and data model.
- Experience working with REST APIs, integrations, and MID Servers.
- Familiarity with Agile Methodologies and tools (JIRA, ServiceNow Agile, etc.).
• Robust problem solving and communication skills. • Good to have Agentic AI frameworks • Experience in Jasmine scripting
- ServiceNow Certified Application Developer (CAD) or ServiceNow Certified System Administrator (CSA).
- Experience with Scoped Applications and Flow Designer.
- Knowledge of front-end frameworks (AngularJS, Bootstrap) used in the Service Portal is a plus.
- Experience working in a large enterprise environment.