Full time

Work From Office

This Position is Currently Open

Department / Category:

Specialist

Listed on Jul 16, 2025

Work Location:

Hyderabad

Job Descritpion of ServiceNow Employee Center Pro Specialist

6+ Years Relevant Experience

We are seeking a ServiceNow Employee Center Pro Specialist to design, implement, and optimize the Employee Center Pro portal. The goal is to deliver a seamless, unified employee experience by integrating services across HR, IT, and other business units.

Key Responsibilities

Implementation & Configuration

- Configure and customize ServiceNow Employee Center Pro to meet business requirements.
- Develop workflows, UI components, and widgets for enhanced user experience.
- Ensure integration with ITSM, HRSD, CSM, and other ServiceNow modules.

User Experience & Design

- Optimize portal usability and accessibility.
- Enhance self-service capabilities through knowledge bases, catalogs, and virtual agents.

Integration & Automation

- Integrate with third-party applications and enterprise systems.
- Automate processes for request fulfillment, approvals, and case management.

Stakeholder Collaboration & Support

- Collaborate with HR, IT,



and business stakeholders to gather requirements and implement solutions.
- Provide end-user training, documentation, and ongoing technical support.

Performance Monitoring & Optimization

- Analyze user behavior and platform usage to drive improvements.
- Ensure governance, security compliance, and performance tuning.

Technical Skills

- Robust expertise in ServiceNow Employee Center Pro, Service Portal, and Knowledge Management.
- Proficient in JavaScript, HTML, CSS, AngularJS, REST APIs.
- Familiarity with integration tools like Integration Hub, MID Server, Web Services.
- Experience with Virtual Agent, AI Search, and Mobile App Configurations.

Certifications (Preferred)

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Employee Center Pro certifications (if available)
‍ ‍

Required Skills for ServiceNow Employee Center Pro Specialist Job

- ServiceNow Employee Center Pro
- ServiceNow portal development
- UI design and automation
- JavaScript
- HTML
- CSS
- AngularJS
- REST API

Our Hiring Process

- Screening (HR Round)

- Technical Round 1

- Technical Round 2

- Final HR Round

📌 ServiceNow Employee Center Pro Specialist (Hyderabad)
🏢 Phygital Insights
📍 Hyderabad