Job Summary

We are looking for a customer-focused and organized Helpdesk Executive to manage resident and customer queries, complaints, and service requests. The ideal candidate will act as the first point of contact, ensuring timely resolution of issues while coordinating with internal departments, vendors, and the facility management team to deliver excellent customer service.

Key Responsibilities

- Serve as the first point of contact for residents, tenants, and visitors regarding service requests and complaints.
- Receive, log, and track complaints through the Helpdesk/CRM system.
- Assign service requests to the concerned departments such as housekeeping, security, engineering, and maintenance.
- Follow up with teams to ensure timely closure of complaints within the defined TAT.
- Maintain accurate records of complaints,



requests, and resolutions.
- Coordinate with Facility Managers, vendors, and maintenance teams for smooth service delivery.
- Respond to customer inquiries via phone, email, and walk-ins in a skilled manner.
- Prepare daily, weekly, and monthly helpdesk reports.
- Escalate unresolved or critical issues to the reporting manager.
- Maintain high standards of customer satisfaction through effective communication and prompt support.
- Ensure adherence to company policies, SOPs, and service quality standards.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Helpdesk Executive (India)
🏢 Panchsheel Group
📍 India