We are looking for a qualified, empathetic, and organized Medical Receptionist to be the first point of contact for our patients. You will manage the front desk, coordinate patient appointments, and ensure a smooth flow of communication between patients and our multi-specialty clinical teams (including Cardiology, Gynaecology, and Orthopaedics).
Key Responsibilities
- Patient Coordination: Greet patients upon arrival, manage the registration process, and direct them to the appropriate departments.
- Appointment Scheduling: Manage doctor schedules and book appointments via phone or in-person using the Hospital Management System (HMS).
- Billing & Cash Handling: Handle OP billing, collect payments, and provide accurate daily cash closure reports.
- Inquiry Management: Professionally answer phone calls, provide information about hospital services, and address patient concerns.
- Record Maintenance: Update and maintain digital and physical patient files with strict confidentiality.
- Coordination: Act as a bridge between the front office and the Nursing/Laboratory staff to minimize patient waiting times.