IT Helpdesk Engineer (Parel)

IT Helpdesk Engineer (Parel)

07 Aug
|
Three Ess Computer Services (I
|
Parel

07 Aug

Three Ess Computer Services (I

Parel

- Serve as the first point of contact for IT-related issues.
- Handle customer interactions through phone, email, and chat.
- Log, categorize, prioritize, and resolve incidents and service requests
- Manage tickets using ServiceNow, Remedy, Jira, Zendesk, or similar tools.
- Ensure SLA compliance.
- Escalate unresolved issues to appropriate support teams.
- Maintain accurate documentation and ticket notes.
- Deliver excellent customer service experience.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 IT Helpdesk Engineer (Parel)
🏢 Three Ess Computer Services (I
📍 Parel

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