We are looking for a detail-oriented and customer-focused Travel & Ticketing Executive to join our team. The ideal candidate will be responsible for handling domestic and international flight bookings, issuing and managing airline tickets, assisting customers with travel-related queries, and supporting daily office operations.
Key Responsibilities:
- Book, issue, reissue, and cancel domestic and international flight tickets using Amadeus GDS.
- Assist customers with fare quotations, travel itineraries, and airline policies.
- Process refunds, exchanges, and schedule changes.
- Coordinate with airlines and travel partners to resolve booking-related issues.
- Maintain accurate booking records and travel documentation.
- Handle customer inquiries through phone, email .
- Support daily office administration,
including documentation and record keeping.
- Ensure compliance with airline, IATA, and company policies.
- Deliver excellent customer service while maintaining accuracy and efficiency.
Requirements:
- Experience with Amadeus GDS (preferred).
- Knowledge of airline ticketing, reservations, and travel documentation.
- Solid communication and customer service skills.
- Proficiency in Microsoft Office.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks.