Designation: Customer Support Executive

Experience: 0-2

Job Location: Hosur

Qualification Graduates from any stream

Responsibilities:

Key Roles & Responsibilities:

Inbound & Outbound Calling

- Handle customer queries via incoming calls professionally and efficiently
- Make outbound calls for follow-ups, promotions, feedback, and lead conversion
- Explain products/services clearly and resolve customer concerns
- Maintain call quality and accurate call records

Sales & Lead Conversion

- Convert inquiries into successful sales
- Achieve daily, weekly, and monthly sales targets
- Upsell and cross-sell products/services wherever appropriate
- Update CRM with leads, follow-ups, and closures

Email & Chat Support

- Respond to customer emails and live chats promptly and professionally
- Provide complete and accurate information to customers
- Maintain proper documentation of conversations

Customer Relationship Management

- Build strong relationships with customers
- Ensure customer satisfaction and retention
- Collect customer feedback and share insights with the team

Reporting & Documentation





- Maintain daily call, sales, and follow-up reports
- Track customer interactions in CRM systems
- Follow company policies, scripts, and escalation procedures

Required Skills & Qualifications

- Any graduate / under-graduate
- Excellent communication skills in English and [Local Language]
- Basic computer knowledge (MS Excel, CRM, email handling)
- Good sales persuasion and negotiation skills
- Ability to handle pressure and meet targets
- Customer-first attitude and problem-solving skills

Preferred Skills

- Experience in BPO, Call Centre, Sales, or Customer Support
- Knowledge of chat tools, ticketing systems, and CRM software
- Multilingual communication is an added advantage

Qualifications & Skills:

- Bachelor’s degree.
- Excellent communication and interpersonal skills.
- Robust problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Computer skills

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📌 Customer Support Executive (India)
🏢 Genxlead
📍 India