- Handled inbound and outbound calls to interact with customers and prospects.
- Generated leads by contacting potential customers and explaining products/services.
- Addressed customer inquiries, resolved complaints, and provided accurate information.
- Maintained positive customer relationships through qualified communication.
- Followed up with prospective and existing customers to increase conversions and customer satisfaction.
- Recorded customer interactions, feedback, and call outcomes in the CRM system or daily reports.
- Achieved daily and monthly call, lead generation, and sales targets.
- Coordinated with the sales and operations teams to ensure timely customer support.
- Scheduled appointments and follow-up calls for the sales team when required.
- Ensured compliance with company policies and maintained confidentiality of customer information.
- Prepared daily call reports and updated lead tracking records.
- Continuously improved product knowledge and communication skills to deliver better customer service.