*Job Title: ServiceNow SPM Architect | Hybrid | PAN India*

*Role Summary*

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Architect to lead the architecture, implementation, and governance of enterprise-scale ServiceNow SPM solutions. The ideal candidate will drive portfolio transformation, financial governance, and business value realization while partnering with stakeholders to deliver scalable, high-quality solutions aligned with enterprise standards.

*Key Responsibilities*

Solution Architecture

Lead end-to-end architecture and solution design for ServiceNow SPM, including:

Demand Management

Project Portfolio Management (PPM)

Resource Management

Financial Planning & Cost Management

Agile & Hybrid Project Delivery

Define target-state architecture, transformation roadmaps, and implementation strategy.

Ensure alignment with enterprise architecture, governance, and best practices.

Stakeholder Engagement

Act as a trusted advisor to business and technology stakeholders.

Provide strategic guidance on portfolio prioritization, investment planning, and demand-to-delivery processes.

Conduct solution workshops, architecture reviews, and value realization sessions.

Implementation Leadership

Lead enterprise-scale ServiceNow SPM implementation and transformation programs.

Ensure successful delivery within scope, timelines, quality standards, and governance.

Drive Agile/SAFe delivery methodologies throughout the project lifecycle.

Integration & Platform Design

Design integrations with enterprise applications, including ERP, Agile, and reporting platforms.

Develop integration architecture using REST/SOAP APIs, IntegrationHub, and MID Server.

Ensure seamless integration with ServiceNow ITSM and ITOM modules.

Governance & Continuous Improvement

Establish governance frameworks for portfolio management, financial planning, and investment tracking.





Design executive dashboards, KPIs, approval workflows, and reporting models.

Promote platform scalability, operational excellence, and continuous improvement.

Managed Services

Support transition to steady-state operations.

Define SLAs, KPIs, operational runbooks, and governance processes.

Lead knowledge transfer and ensure long-term platform stability.

Required Skills & Experience

Mandatory Skills

10–15 years of overall IT experience with 5+ years in ServiceNow Architecture.

Strong expertise in ServiceNow Strategic Portfolio Management (SPM/PPM).

Proven experience delivering large-scale enterprise ServiceNow transformation programs.

Strong experience in client-facing consulting and enterprise architecture engagements.

Technical Skills

ServiceNow SPM / PPM

Flow Designer, Business Rules, Script Includes

IntegrationHub, MID Server

REST & SOAP APIs

Performance Analytics & Executive Dashboards

Financial Planning & Investment Governance

Agile, Protected, Jira, Azure DevOps

Enterprise ERP integrations (SAP/Oracle or equivalent)

Key Deliverables

ServiceNow SPM Solution Architecture & Design

Portfolio Governance Framework

Financial Planning & Budget Management Models

Executive KPI & Performance Dashboards

Enterprise Integration Architecture & Data Models

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist – SPM/PPM

ServiceNow Certified Technical Architect (CTA) (Preferred)

*Role Expectations*

This is a hands-on leadership role requiring deep expertise in ServiceNow Strategic Portfolio Management (SPM), enterprise solution architecture, and stakeholder management. The successful candidate will lead strategic transformation initiatives, establish governance frameworks, and deliver scalable, business-driven ServiceNow solutions for enterprise clients.

Pay: Up to ₹1,200,000.00 per year

Work Location: In person

📌 ServiceNow SPM Architect (Exp : 10 -15 years) (India)
🏢 Potla Tech Solutions
📍 India