Job Overview

We are looking for a proactive and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in Tier 1/Tier 2 support, strong troubleshooting skills, and the ability to manage end-user issues efficiently. This role requires working in rotational shifts aligned with UK hours.

Key Responsibilities

- Provide Tier 1 and Tier 2 technical support to end-users
- Diagnose and troubleshoot hardware, software, and network issues
- Handle common IT requests such as:
- Password resets
- Microsoft tools (Outlook, Teams, Office 365) support
- Escalate complex issues to higher-level support teams when required
- Learn and support internal tools and software (training will be provided)
- Maintain accurate documentation of issues and resolutions
- Ensure timely follow-up and ownership of tickets until closure
- Deliver excellent customer service and communication at all times

Required Skills & Qualifications

- Minimum 1 year of experience in Help Desk / IT Support




- Experience in Tier 1 / Tier 2 support environments
- Robust troubleshooting and problem-solving skills
- Basic knowledge of:
- Microsoft Office 365
- Windows OS
- Networking fundamentals (VPN, connectivity issues)
- Ability to quickly learn new tools and systems
- Strong verbal and written communication skills
- High level of ownership and accountability

Good to Have

- Experience with ticketing tools (e.g., ServiceNow, Jira, Zendesk)
- Exposure to remote desktop tools and ITSM processes
- Basic understanding of Active Directory

What We Offer

- Opportunity to work with a global team
- Exposure to international support environments
- Learning and growth opportunities
- Supportive and collaborative work culture

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 IT Support Engineer (India)
🏢 Beyond Outsourcing Private
📍 India