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Technical Operations Manager

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

About the Role

The APAC Technical Operations Manager is responsible for end-to-end service operations delivery and technical ownership across allocated APAC customer environments.

The role combines:
Operational execution (cloud, infrastructure, service operations)

Service governance (ITIL, change, incident, reporting)

Customer accountability (delivery, defects, escalation management)

This position plays a key role in ensuring reliable service delivery, strong operational discipline, and scalable support through effective use of Infrastructure teams and GDC capabilities.

Areas of Responsibility / Tasks:
1. ITIL Process Ownership

Own ITIL processes:
Incident

Change

Configuration

Availability

Ensure adherence to standard operating procedures and governance controls

Drive continuous service improvement initiatives, including:
monitoring maturity

automation opportunities

process optimisation

Define and enforce process compliance, KPIs, and report to APAC stakeholders and customers.

2. Customer & Service Operations

Act as primary technical operations owner for assigned APAC customers

Own customer service performance, including:
SLA adherence

incident response and recovery

operational delivery outcomes

Lead customer communications for:
incidents and outages

service reviews

ongoing operational updates

Drive customer satisfaction and operational confidence

3. Cloud & Infrastructure Operations

Own delivery of infrastructure operations, including:
Azure / GCP environments

network and firewall changes





DR and HSM ownership

Accountable for:
environment builds and releases

patching and maintenance

capacity planning and performance optimisation

Responsible for

APAC Cloud Operation achieving SLA , coordination with customer and program teams

Coordinate execution with:
Solution and Software Implementation

Cloud Operations team

L2/L3 support

GDC operations and CoEs

4. Change Governance & CAB Participation

Own Change Management process across environments

Chair / contribute to weekly CAB

Approve and govern changes via ServiceNow ensuring:
risk assessment

rollback planning

business impact clarity

Ensure high change success rate and operational stability

5. Incident, Escalation & Problem Management

Oversee Major Incident Management (P1/P2) including:
war room escalation

stakeholder communication (as required)

resolution oversight

Own escalation management across L1/L2/L3 and GDC teams

Ensure delivery of:
Post Incident Reviews (PIRs)

Root Cause Analysis (RCA)

remediation and preventative actions

Track and drive closure of repeat incidents and systemic issues

6. Defect, Release & Customer Backlog Management

Own customer defect lifecycle, including:
tracking

prioritisation

resolution

customer updates

Ensure alignment of:
defects

enhancements

delivery priorities

Track and drive delivery of customer priorities into future releases

Drive continuous improvement in customer testing and release readiness

7. Reporting & Continuous Improvement

Own reporting across:
SLA / KPI performance

incident and change metrics

service health trends

Provide clear operational visibility to leadership and customers

Own cost management for assigned environments

Identify and proactively manage:
delivery risks

operational inefficiencies

Desired Skills/Competencies

Expertise in

cloud platforms (Azure/GCP)

Strong knowledge of:
Cloud platforms (Azure / GCP)

Infrastructure (network, compute, storage, DB)

Monitoring and observability

L+G Products and Solutions (HES, MDM, Tools)

ITIL framework

Experience with:
ServiceNow ITSM





Enterprise platforms (HES, MDM)

Leadership & Functional Skills

Strong incident and crisis management capabilities

Excellent stakeholder and customer communication skills

Proven ability to manage cross-functional global teams

Data-driven decision making and problem-solving

Strong process governance and operational excellence mindset

Behavioral Competencies

Solid analytical skills, attention to detail and excellent problem solving/troubleshooting skills

Excellent verbal and written communications skills

Highly driven, positive attitude, team player, self-learning, self-motivating and flexibility

Strong customer focus

Flair for creativity and innovation

Qualifications and Additional Requirements

Relevant tertiary qualification - B. E, B. Tech, M. E, M. Tech

11–15 years in Customer operations / service delivery

5+ years in technical operations or ITSM leadership roles

Experience managing global customers and APAC operations preferred

Why Join Us?

At Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.

What we offer:
Market-competitive salary and region-specific benefits.

Comprehensive development programs including mentorship and training.

A global culture that values collaboration, innovation, and continuous learning.

Join us and help create a smarter, greener tomorrow.

Ready to Apply:
Take the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.

Submit your resume or visit our careers page: https://careers.landisgyr.com/

Please ensure all questions in the application are completed.

Applications will be reviewed on a rolling basis, and interviews may commence before the closing date.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

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Job Title: Technical Operations Manager
Requisition ID: 22242

Location:
Noida, UP, IN

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Workplace Type: Hybrid
Career Level: Experienced Manager
Date Posted: Jul 29, 2026

📌 Technical Operations Manager (Noida)
🏢 Landis+Gyr
📍 Noida