Job Description :

- Draft professional emails for customer inquiries, service requests, complaints, follow-ups, and business communications.
- Review and proofread emails to ensure accuracy, grammar, tone, and formatting.
- Respond to customer emails within defined service-level agreements (SLAs).
- Customize email templates based on customer requirements and business needs.
- Coordinate with Manager to gather information required for accurate responses.
- Maintain records of email communications in CRM .
- Ensure all communications comply with company policies and quality standards.
- Escalate complex customer issues to the appropriate department.
- Maintain confidentiality of customer and business information.
- Continuously improve email quality, response efficiency.
- Basic Excel & Valuable Communication skill

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Ghansoli)
🏢 Antony Motors
📍 Ghansoli