Job Location: Mumbai Juhu Airport

Years of Experience: Receptionist :1-3 years of experience in front office / customer service roles

1. Position Summary

The Receptionist is the first point of contact for visitors, guests, students, or passengers. The role involves managing front desk operations, providing exceptional customer service, handling inquiries, coordinating communication, and ensuring a welcoming environment. The Receptionist represents the organization’s brand and maintains smooth day-to-day administrative workflow.

2. Key Responsibilities

Front Desk & Customer Service

Greet visitors, guests, Students, professionally and courteously.

Provide accurate information regarding services, schedules, programs, and facilities.

Maintain a clean, organized, and professional front desk area at all times.

Manage visitor entry and maintain visitor logs.

Communication Management

Answer, screen, and route incoming calls to appropriate departments.

Handle email and in-person inquiries promptly.

Provide basic troubleshooting assistance for common queries.

Administrative Support

Schedule appointments, meetings, or sessions

Maintain front office records, registers, and documentation.

Handle incoming/outgoing mail and courier services.

Operational Support

Coordinate with Directors Office, departments such as HR, Operations, or Guest Relations

Assist in managing conference rooms, classrooms, or briefing rooms.





Guide crew members, or trainees to briefing rooms.

Share training slot updates, or facility rules.

Support simulator/training center guest coordination

3. Qualifications & Skills

Education

Minimum: Graduate in any discipline.

Preferred: Diploma in Hospitality, Aviation Management, Front Office Operations, or relevant field.

Experience

1–3 years of experience in front office / customer service roles.

Experience in airline, hospitality, or academic environments is an advantage.

Technical Skills

Proficiency in MS Office (Word, Excel, Outlook).

Familiarity with front desk or CRM software (optional).

Ability to operate standard office equipment.

Soft Skills

Excellent verbal and written communication skills.

Professional grooming and etiquette.

Solid interpersonal and customer service orientation.

Ability to multitask and prioritize.

Problem-solving and conflict-handling abilities.

Punctual, reliable, and well-organized.

4. Key Competencies

Customer Focus

Confidentiality & Professionalism

Team Collaboration

Time Management

Adaptability across dynamic environments

5. Working Conditions

Front-office based role.

Requires extended periods of sitting/standing

Shift timings may apply depending on requirements.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Front Desk Receptionist (India)
🏢 SSTERLING WORKFORCE ENTERPRISES PRIVATE
📍 India