- Follow up with dealers and distributors for pending payments through calls, emails, and WhatsApp.
- Maintain regular communication with dealers/distributors regarding outstanding payments and account updates.
- Coordinate with the Sales and Accounts teams to ensure timely payment collection.
- Prepare and maintain payment follow-up reports and MIS.
- Handle backend documentation and maintain accurate records.
- Assist in order processing, dispatch coordination, and invoice-related queries.
- Resolve dealer/distributor queries by coordinating with internal departments.
- Update daily follow-up status and ensure timely closure of pending cases.
- Perform other administrative and backend support tasks as assigned by management.