Conduct Inbound/outbound calls to potential customers and provide detailed information on cabin categories, itineraries, pricing, and onboard experiences.
● Identify customer preferences and offer tailored cruise packages.
● Upsell and cross-sell premium cabins, suite experiences, and onboard services (dining, spa, entertainment).
● Follow up with potential leads to close sales and ensure a seamless booking experience. ● Handle high-net-worth individuals (HNWIs) with a professional and customer-first approach that aligns with service standards.
● Maintain a polished, qualified, and structured approach in all interactions.
● Adhere to high call quality standards, ensuring clear, confident, and persuasive communication.
● Maintain accurate records of customer interactions, bookings,
and follow-ups in the CRM system.
● Track sales performance and conversion metrics.
● Stay updated on cruise schedules, promotions, and competitor trends.
Key Skills & Expertise:
● Strong lead conversion and upselling skills.
● Excellent verbal & written communication.
● Professional call handling & email etiquette.
● Strong negotiation and persuasion abilities.
● Proficiency in CRM tools and sales tracking.
● Ability to handle high-end clients professionally.