Position Summary

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Key Responsibilities

Technical Expertise

- In-depth knowledge of Altera EHR solutions and healthcare industry workflows.

- Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.

- Hands-on experience with database management, demonstrating robust troubleshooting and communication skills.

- Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.

- Deploy SSL certificates and conduct post-patching validations.

- Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).

- Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.

- Perform requirement gathering and technical assessment of inventory.

- Propose hardware and software requirements following deployment guidelines.

- Create detailed runbooks for each environment to ensure operational efficiency.

- Conduct root cause analysis and assess single points of failure.

- Consistently meet or exceed organizational utilization targets.

Software Support and Development

- Deliver thorough software support focused on diagnosing and resolving issues.

- Collaborate with product support and development teams to triage and resolve known application bugs.

Customer-Centric Approach

- Anticipate and address client needs, delivering tailored solutions and high-quality services.

- Define and manage client expectations through effective questioning and collaboration.





- Build trust by addressing issues transparently and presenting actionable recommendations.

- Maintain professionalism and manage client relationships throughout the project lifecycle.

Task and Team work

- Define, prioritize, and execute tasks to meet project deadlines effectively.

- Collaborate with cross-functional teams within the organization to ensure project success.

Communication Skills

- Articulate technical ideas and solutions clearly to both technical and non-technical audiences.

- Uphold a customer-first mindset while maintaining professionalism in communication.

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Qualifications

Academic and Professional Requirements:

- Bachelor’s degree in engineering, Computer Science, or a related field (preferred).

- Equivalent experience or relevant certifications will also be considered.

Experience:

- 3–5 years of experience in technical support, software upgrades, deployments, or related domains.

- Proven expertise in SQL and database management.

- Strong client-facing skills with a track record of managing critical and complex environments.

- Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.

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Travel Requirements

- Occasional travel to client sites for business needs.

Working Arrangements

- Flexibility to work in shifts, including after-hours and on-call support.

- Standard office environment with minimal exposure to health or safety risks.

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📌 Sr Systems Engineer (India)
🏢 Altera Digital Health
📍 India