Job Information

Date Opened

12/09/2025

Job Type

Permanent

RSD NO

12447

Industry

IT Services

Min Experience

4

Max Experience

6

City

Hyderabad

State/Province

Telangana

Country

India

Zip/Postal Code

500001

Job Description

Required Experience

Overall Experience:

- Substantial experience – minimum 48 months (4 Years) (Adopting the Ops 3 minimum experience level).

Domain Experience:

- Minimum 18 months experience in at least one of the following areas:
- Software testing
- Bugs triaging
- Audits/quality checks
- Subject matter expert
- Technical issue resolution

Management Exposure:

- Basic experience (e.g., mentoring, leading small projects) in process or team management.

Technical Proficiency

Ticketing Tools (JIRA):

- Moderate experience with JIRA or any other ticketing tool (e.g., capable of creating dashboards and managing straightforward workflows).

Data Tools:

- Basic knowledge of SQL and sound experience with JQL.
- Sound experience in extracting and processing data using Excel/Google Sheets, including pivot tables and VLOOKUP.
- Proficient working knowledge of MS Office or Google suite.

RCA & Analysis:

- Proficient in data analysis techniques.
- Proficient in root cause identification methodologies (e.g., fishbone diagram analysis, RCA, 5-whys etc.).
- Sound knowledge of Operational metrics like shrinkage and utilization.

-
Core Responsibilities & Deliverables

- The Ops 2.5 Specialist is responsible for ensuring process health and meeting operational targets within their assigned domain.
- Be able to achieve high program health by taking charge of the responsibilities end to end real time.
- Work allocation.
- Meet/exceed the defined targets for the team (Productivity, Quality, SLA, Efficiency,



and Utilization).
- Ensure process adherence.
- Identify process gaps & improvements.
- Manage policy, training, reporting, and quality for their own process area, if there are no separate POCs for the same.
- Can manage multiple responsibilities along with Core duties.
- Manage stakeholder relationships with program leads or immediate product/engineering partners as required.
- Quality audits (regularly).

-
General Skills & Aptitude

- High attention to detail.
- Excellent logical reasoning ability and bias for action.
- Ability to identify and report high impact issues with minimal loss of time.
- High ability to reason and comprehend unclear issues.
- High ability to read a complex, multipage Standard Operating procedure manual.
- Exceptional reading comprehension and high ability to write concise and accurate English.
- High ability to read and understand English.
- Basic understanding of quality and quality control.
- High ability to perform repetitive tasks over a long period at a high level of accuracy and quality.
- Ability to memorize Engineering terminologies and project related details.
- Familiar with using smartphones, virtual test platforms and getting directions on a smartphone.

At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, innovative workplace.

Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.

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📍 India