JD -

The Underwriting Team Leader (TL) primary responsibilities include guiding the Underwriters to

daily, weekly and monthly production goals, while ensuring the level of expected service, quality

and integrity of the loans are maintained. The Processing TM will be responsible for having

one–on-one mentoring sessions with the team members to instill awareness of the team member’s

goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan

identified for success. The Processing TM will serve as a communication liaison to ensure that

changes are effectively communicated to their team members and as an escalation path for

member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense

of urgency with an ability to work in a team environment, maintaining excellent organizational,

communication, and PC skills.

Essential Job Functions

 Manage team consisting of 10-15 Jr. Underwriters and Underwriters

 Monitor and send daily production emails with quality/production tips, current production

challenges, plans to maintain Service Level Agreements, etc.

 Motivate and lead team to success using recognition, team building activities and positive

reinforcement

 Set and manage to production and quality expectations

 Pipeline Management to ensure SLA metrics are met each day and loan assignment is

compliant with licensing requirements

 One-on-One mentoring, weekly or as needed, for team members who are not meeting the

production and/or quality expectations (inform Unit Manager of any recurring performance

issues, develop action plans to address)

 Document all One-on-One coaching sessions to identify and track improvement

 Hold daily/weekly huddles to discuss results from previous days, changes, etc.





 Function as a SME and lend assistance for questions and scenarios

 Ensure trends are provided to Unit Manager for implementation of job aids, training tool

updates, etc.

 Maintain current knowledge of client scope requirements and Underwriters

 Assist in resolving Underwriting issues or customer escalations as they arise

 Assist in understanding underwriting decisions and conditions

 Monitor and approve timecards in ADP

 Address personnel issues with guidance from Unit Leader and Human Excellence team

 Complete performance reviews

 Ensure no Personal and/or Proprietary Information (PPI) is present in team area

Monthly Goal Expectations:

 Manage team members to deliver a consistently exquisite experience for the client’s

customers by meeting customer satisfaction objectives, including timely and compliant

welcome, approval, closing, and weekly contacts, meeting loan closings based on original

requested close date, meeting target turn times established for refinances, and managing that

pipelines do not exceed specified age range

 Manage risk and quality by ensuring team members are compliant when speaking to

customers and 3 rd parties, as well as ensuring In-line QC and post-closing audit results are

within established targets

 Manage daily productivity of the team to achieve monthly funding and final dispositions

established





 Document monthly conversation with team members, as well general huddles held, and/or

specific feedback/direction given to the team member

 Demonstrate a commitment to diversity and model behaviors which value each individual for

their unique contribution and create an environment that allows each employee to reach

their potential

Required Skills and Behaviors:

 Minimum 3+ years Origination background with supervisory experience

 Underwriting experience within past 3 years

 Thorough working knowledge of Fannie Mae and Freddie Mac underwriting guidelines and

automated underwriting engines

 Acts as a champion for the customer/client, ensuring decisions and actions help achieve their

goals

 Ability to manage risks while ensuring optimal value and outcomes are achieved

 Demonstrate a bias for action and a commitment to achieving sustainable results

 Demonstrate visible commitment to Digital Risk and client core values

 Ability to develop and align the talent needed to meet business goals

 Strong analytic, interpersonal, and verbal and written communication skills

 Detail oriented

 Ability to work in a flexible and production oriented setting

 Must be able to promote and foster a positive work environment

 Must be able to work in a high stress environment while delivering a high-level of customer

service

 Must be willing and able to work as part of a team

 Good computer knowledge-paperless environment

 NMLS-MLO Licensure preferred

 Candidates must be available to work outside of normal business hours when necessary

To Apply - Call / Whatsapp, Irfan - +91-XXXXXXXXXX.

Pay: ₹1,100,000.00 - ₹1,300,000.00 per year

Work Location: In person

📌 Team Lead Orignations - Underwriter (India)
🏢 Oak Leaf HR
📍 India