The Delivery Agent is responsible for picking up and delivering packages, documents, or products to customers safely, accurately, and on time while providing excellent customer service.
Key Responsibilities:
Pick up and deliver shipments according to assigned routes.
Verify delivery details and obtain customer signatures or proof of delivery.
Handle packages with care to prevent damage.
Plan efficient delivery routes to ensure timely deliveries.
Collect payments (if applicable) and maintain accurate records.
Communicate with dispatch regarding delivery status, delays, or issues.
Maintain cleanliness and basic upkeep of the delivery vehicle.
Follow all traffic laws and company safety policies.
Resolve customer queries professionally during deliveries.
Report damaged, missing, or returned items to the supervisor.