This opening is with a renowned Insurance company in Mumbai.

What does the job entail?

- Responsible for resolving customer queries and service requests received through email

- Ensure service interactions are dealt with promptly including service recovery

- Coordinate with internal teams to ensure the requests are closed in a timely manner

- Deliver best in class customer experience in the service interactions leading to improved VOC

- Identify gaps in existing processes and work with various project teams to drive improvements

- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets

- Monitor quality of responses whether First time Right in providing resolution have been followed

- Improve connect with customers through engagement activity and understand why customers have emailed and provide

resolution

Pay: ₹50,000.00 - ₹60,000.00 per month

Perks:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have any experience in working with an Insurance company?

Work Location: In person

📌 Service Recovery_Life Insurance (India)
🏢 Inventiway Solutions
📍 India