Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Bangalore

Department: Helpdesk

Position: Merchant Experience Advisor (Relationship Manager)

Experience: fresher to 3 Years

Industry Preference: Fintech / Banking / Payments
Language Preference: Kannada/ Telegu / Tamil Other than Hindi & English

Job Responsibilities:

- Handle merchant queries through calls, emails & WhatsApp
- Resolve issues related to POS machines, transactions & settlements
- Conduct welcome calls and guide merchants on product usage
- Follow up on complaints and ensure timely resolution
- Educate merchants about offers and campaigns
- Promote additional services (Upselling/Cross-selling)
- Maintain records of customer interactions and resolutions

Required Skills:

- Valuable communication skills in English & Hindi




- Customer handling and problem-solving skills
- Ability to manage high call volumes
- Basic knowledge of POS, UPI & digital payments
- CRM/Ticketing system knowledge is an added advantage

Eligibility:

- Minimum 12th Pass
- Age below 35 years

Address-
Mswipe Technologies Pvt. Ltd.Anthill IQ Workspace, Unit No-IQ - 9, 2nd Floor, 60/A, Pinnacle PVR, Vasant Business Centre, Kodigehalli Bellary Road, Hebbal, Near Brigade Opus Commercial Centre, Bengaluru - 560092, Karnataka

Pay: ₹19,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (India)
🏢 Mswipe Technologies
📍 India