BrightChamps is looking for a Customer Success Lead to ensure an exceptional experience for Tutors, Students, and Parents by driving customer satisfaction, engagement, and retention.

Key Responsibilities:

- Build and maintain strong relationships with Tutors, Students, and Parents.
- Lead customer onboarding and ensure successful adoption of BrightChamps' programs.
- Provide proactive support and resolve customer concerns effectively.
- Identify opportunities for upselling, cross-selling, and referrals.
- Gather customer feedback and collaborate with internal teams to improve the customer experience.
- Drive renewals, reduce churn, and achieve customer success goals.
- Lead and mentor the Customer Success team to deliver outstanding results.

Requirements:





- Experience in Customer Success, Account Management, or Customer Support.
- Prior experience leading or mentoring teams is preferred.
- Strong communication, relationship-building, and problem-solving skills.
- Experience in EdTech, education, or a fast-paced startup environment is an advantage.
- Customer-focused mindset with the ability to manage multiple priorities.

Job Details:

- Location: Bangalore
- Employment Type: Full time

Pay: ₹400,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Customer Success Lead (India)
🏢 BrightChamps
📍 India