We are hiring a Call Center Executive to handle inbound and outbound calls, assist patients with appointments, provide information about diagnostic services, resolve queries, and deliver an excellent customer experience.
Key Responsibilities
- Handle patient calls professionally.
- Book, reschedule, and cancel appointments.
- Provide information on diagnostic tests and healthcare services.
- Resolve patient queries and complaints.
- Maintain customer records and coordinate with internal teams.
- Follow up on appointments and reports.
Qualifications
- 12th or Graduate in any discipline.
- Experience in customer service, call center, healthcare, or hospitality is preferred.
- Freshers with Intermediate communication skills are welcome.
Required Skills
- Basic communication skills in Hindi and English.
- Customer-focused with strong interpersonal skills.
- Basic computer and MS Office knowledge.
- Ability to multitask and solve problems effectively.