Job Summary:
The Customer Relationship Executive (CRE) is responsible for ensuring smooth order processing, customer coordination, payment follow-ups, and dealer support. The role involves timely order confirmation, dispatch coordination, customer query resolution, payment collection, and maintaining accurate daily reports while ensuring seamless communication between customers, dealers, yards, and the sales team.
Key Responsibilities:
- Confirm and coordinate customer orders with accuracy.
- Follow up with depot/yards for dispatch and delivery updates.
- Maintain regular communication with customers, dealers, and the sales team.
- Resolve customer queries and provide after-sales support.
- Ensure timely payment follow-ups and collections.
- Maintain accurate reports and dispatch sheets.
- Prepare purchase orders and ensure smooth order processing.
- Support cross-selling activities and coordination with internal teams.
- Ensure discipline in attendance and reporting procedures.