Position Summary

We are seeking a smart, well-presented, and customer-focused Customer Relationship Executive to manage our reception and front office operations. The ideal candidate will be the first point of contact for students, clients, visitors, and business partners, ensuring a professional and welcoming experience while coordinating front office activities efficiently.

Key Responsibilities : Reception & Front Office Management

- Welcome and assist walk-in students, clients, parents, and visitors.
- Manage the reception area and maintain a skilled office environment.
- Handle incoming calls, emails, WhatsApp inquiries, and direct them appropriately.
- Schedule appointments and coordinate visitor meetings.
- Maintain visitor records and front office documentation.

Customer Relationship Management

- Build and maintain positive relationships with students and clients.
- Provide accurate information about courses, recruitment programs, and company services.
- Follow up with enquiries and ensure timely communication.




- Handle customer complaints professionally and escalate issues when necessary.
- Ensure high levels of customer satisfaction throughout the customer journey.

Administrative Support

- Coordinate with counselling, admissions, accounts, trainers, and operations teams.
- Maintain student records and update CRM/software.
- Prepare daily enquiry and visitor reports.
- Assist in admissions documentation and basic office administration.
- Support branch activities, events, and seminars.

Communication

- Respond professionally to phone calls, emails, and social media enquiries.
- Coordinate internal communication between departments.
- Maintain confidentiality of company and customer information.

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Pala, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

- Diploma (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Customer Relationship Executive - For Females (India)
🏢 Elizabeth International UK
📍 India