Job Title

Territory Head - EEG

Business Unit

Emerging Enterprises Group

Reporting To

Regional Head

Job Function and Role Type

Sales, Leadership role with no travel requirements mentioned.

Version No

Job Purpose

Drive business initiatives to achieve the bank's objective of business leadership. Ensure alignment with key objectives of the Emerging Enterprises Group.

Key Responsibilities

Branch & Lead Management

Meet Branch Managers and Cluster Heads.

Guide RMs on lead generation and joint calls.

Review CRM leads and branch meetings.

Cross Selling

Execute cross-sell contests for RMs.

Drive team to achieve cross-sell targets.

Logins - New + Enhancement

Monitor and review RM target achievements.

Coordinate with Credit, Lawyer, Valuer, and Operations.

Review ABND.

Renewals

Review pending CAM renewals.

Meet Credit for chronic cases.

Guide RMs on renewals.

CAM Conditions Review/OBA Review

Review pending Other Bank CA/CAM cases.

Meet Credit for chronic cases.

Interact with customers and guide RMs.

Portfolio Management and Housekeeping (HK)

Review housekeeping activities.

Meet Credit for chronic cases.

Guide RMs on portfolio management.

Stock Insurance / SS

Review pending stock insurance cases.

Guide RMs on stock insurance processes.

Delinquency Management

Communicate with branches and customers via email.

Conduct joint visits with Credit Managers.

Follow up rigorously and seek collections support.

Complaints: CRM / MD / PNO / CRO

Ensure resolution and replies within TAT.

Education:

CA, MBA, or Graduate.

Certifications:

None explicitly mentioned.





Key Competencies

Leadership, interpersonal skills, analytical skills, multitasking, ability to work under pressure.

Major Stakeholders

Branch Banking Team, Operations, Product Team, Credit.

Skills

Key Responsibility Areas :

Actionable

Branch & Lead Management

1 Meeting the Branch Manager/Cluster Heads.

2 Guide the RM in Planning the catchment area activity/scoping for lead generation/joint call

3 Creating excitement in branches/spot sanctions/contests/recognition program

4 Review CRM leads.

5 Review the Documented branch meeting through Cogent/mails

Cross Selling

1. Executing Cross Sell Contests for RMs

2. Driving team to ensure Cross Sell targets are met

Logins -Recent + Enhancement

1. Monitor & Review -Target achievement per RM,

2. Discussion with Credit, Lawyer, Valuer, Operations

3. Review of ABND

Renewals

1. Review of CAM renewals pending

2. Meeting with Credit for Chronic cases

3. Interacting with Trade Finance / Treasury

4. Providing guidance to RMs.

CAM conditions review/OBA review

1. Review of Other Bank CA/CAM pending.

2. Meeting with Credit for Chronic cases

3. Interacting with Customer

4. Providing guidance to RMs





Portfolio Management and Housekeeping (HK)

1. Review HK.

2. Meeting with Credit for Chronic cases

3. Providing guidance to RMs

Stock insurance /SS

1. Review of Stock Insurance pending.

2. Providing guidance to RMs

Delinquency management

1. Email communication to Branch & customer

2. Joint Visit with Credit Manager

3. Rigorous follow-up

4. Seeking Collections help

Complaints : CRM / MD / PNO / CRO

1. Ensure resolution & reply within TAT

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 Territory Head - EEG (India)
🏢 HDFC Bank
📍 India