As a Customer Success & Growth Executive, you will be responsible for communicating with potential and existing customers, understanding their needs, providing product guidance, following up on leads, and helping convert prospects into satisfied customers.
In addition to customer communication, you will also support our digital marketing efforts by managing social media interactions and assisting with content publishing.
This role is ideal for someone who enjoys talking to people, building relationships, and learning about technology and business.
Key ResponsibilitiesCustomer Communication
- Contact new leads via phone, WhatsApp, and email
- Follow up with existing and potential customers
- Understand customer requirements and provide suitable guidance
- Schedule online product demonstrations when required
- Build strong customer relationships
- Maintain accurate records of customer interactions
Customer Success
- Assist customers during onboarding
- Help customers with basic product-related questions
- Collect customer feedback and suggestions
- Coordinate with the internal team whenever technical support is required
- Ensure customers have a positive experience
Outreach & Lead Generation
- Follow up with inbound leads
- Connect with potential customers through WhatsApp, LinkedIn, Facebook, and Instagram
- Maintain lead databases and update CRM records
- Support customer engagement campaigns
Social Media & Marketing Support
- Publish social media posts
- Schedule content across platforms
- Reply to comments and messages
- Engage with followers professionally
- Assist in executing marketing campaigns
Reviews & Testimonials
- Request customer reviews
- Collect testimonials and feedback
- Encourage customer referrals
- Help strengthen customer relationships
Desired Skills
- Excellent communication skills in Hindi
- Basic English communication
- Confident and professional phone etiquette
- Positive attitude and willingness to learn
- Good listening and interpersonal skills
- Basic computer knowledge
- Familiarity with Microsoft Office or Google Workspace
- Comfortable using WhatsApp Web and social media platforms
- Organized and self-motivated
Preferred Qualifications
- Graduate or pursuing graduation
- Experience in Customer Support, Telecalling, Sales, Business Development, or Customer Service is an advantage
- Freshers with strong communication skills are welcome to apply
What You'll Learn
- Customer Success
- Business Communication
- Sales & Lead Management
- CRM Tools
- Digital Marketing
- Social Media Management
- AI-powered productivity tools
- Startup operations and business growth
Why Join Us?
- Opportunity to work in a fast-growing technology company
- Supportive and collaborative work environment
- Hands-on learning and growth opportunities
- Exposure to modern SaaS products and digital business
- Opportunity to build valuable communication, marketing, and customer management skills