We are looking for a proactive and customer-focused Chat Support Executive to manage customer queries and provide seamless support through chat, email, and online platforms. The ideal candidate should have prior experience in e-commerce customer service and excellent written/verbal communication skills.

Key Responsibilities:

- Handle customer queries through chat, email, and support tickets
- Resolve issues related to orders, returns, refunds, deliveries, and product information
- Coordinate with internal teams for issue resolution and escalations
- Maintain high customer satisfaction through prompt and qualified responses
- Update customer interactions in CRM / support systems
- Monitor and improve response time and resolution quality




- Assist customers with website/app navigation and order placement

Requirements:

- 1–2 years of experience in E-commerce / Customer Support / Chat Process
- Excellent written and verbal communication skills
- Good typing speed and computer proficiency
- Familiarity with CRM / Helpdesk tools preferred
- Strong problem-solving and multitasking abilities
- Customer-centric attitude with attention to detail

Qualification:

- Graduate
- Prior experience in e-commerce industry preferred

Location:

- Gurgaon Sector 10 A

Job Type: Full-time

Work Location: In person

📌 Chat Executive (India)
🏢 Easynxt Logistics
📍 India