Location: Kolkata
Shift Timing: 9:30 AM to 6:30 PM
Experience: Fresher to 1 Year
Job Responsibilities:
- Handle customer queries and requests through email.
- Respond to customer emails in a professional and timely manner.
- Resolve customer concerns and escalate issues when required.
- Maintain accurate records of customer interactions and resolutions.
- Coordinate with internal teams to ensure effective query resolution.
- Follow company processes and service standards.
Required Skills:
- Positive written and verbal communication skills.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Ability to draft professional emails.
- Strong attention to detail and problem-solving skills.
- Ability to manage multiple tasks and meet deadlines.
Eligibility:
- Graduate in any discipline.
- Fresher candidates are welcome to apply.
- Basic computer knowledge is mandatory.
- Immediate joiners preferred.
Working Details:
- Location: Kolkata
- Shift: 9:30 AM to 6:30 PM
- Working Days: Monday to Saturday