Responsibilities & Key Deliverables
Overall Areas

Sales:
Drive overall volume & market Share
Ensure authentic and correct market information flow to all stakeholders
Devise actions based on RCA
Monitor dealer profitability
Overseeing Manpower Productivity & Adequacy
Team Handling for respective states
Provide timely insights to Marketing & Sales Planning (Add - GTM)

CX:
Manage end to end customer centricity, and satisfaction
Ensuring customer handling for escalations
Overseeing Customer engagement practices

Process:
Ensure process adherence and corrective action plan implementation at state level

Functional Skills:
Ability to drive business (channel sales specifically)
Ability to understand product technicalities

Behavioural Skills:




Handle ambiguous situations
Unlearn from previous experiences
Take complete ownership of delivery and teams
Understand premium customer segment
Form & manage relationships with peers and channel partners
Display high resilience

Experience
More than 13 years, with solid knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling

Industry Preferred
Auto background (Must) (Auto EV Preferred)

Qualifications
BE / B tech + MBA

Our commitment to Diversity, Equity, and Inclusion

📌 Regional Sales Business Manager - MEAL (India)
🏢 Mahindra Electric Automobile
📍 India