Experience: Min 1-3 YEARS

Qualification: BE/Diploma in electronics & communication or Biomedical engineering

Job responsibilities:

- Service Operations Management
- Ensure timely installation, preventive maintenance, and breakdown support
- Monitor and achieve service call closure within defined TAT
- Handle customer escalations and critical service issues
- Reduction in pending calls backlog
- Provide feedback to technical teams for product/service improvement
- Installation & Commissioning
- Coordinate installations and ensure site readiness
- Ensure proper documentation and customer sign-off post installation
- AMC / CMC Management
- Track and manage all AMC/CMC contracts
- Ensure timely completion of preventive maintenance
- Drive contract renewals and service revenue generation
- Follow up on service-related payments (AMC, spares, etc.)
- Ensure accurate documentation for billing and compliance
- Spare Parts & Inventory Management
- Ensure availability of critical spare parts




- Coordinate with logistics for urgent requirements
- Customer Relationship Management
- Act as the primary contact for service-related concerns
- Maintain strong relationships and ensure high levels of customer satisfaction
- Team Management
- Supervise and guide service engineers in the territory
- Assign tasks, monitor performance, and ensure discipline
- Provide technical and operational support
- Reporting & CRM Management
- Maintain accurate updates in CRM
- Submit periodic service performance reports
- Track pending calls and identify recurring issues
- Maintain audit-ready service documentation

Required Skills

- Solid technical knowledge of medical equipment
- Good communication and customer handling skills
- Team management and coordination ability
- Proficiency in CRM tools and MS Excel
- Problem-solving and analytical skills

📌 Customer Support Engineer (India)
🏢 SCHILLER Healthcare
📍 India