Operations Management
Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
Need to plan required manpower in line with volume fluctuations.
Blue caller manpower handling.
Responsible for loss control of site.
Need to analyze ops miss report and productivity.
Need to ensure positive hygiene of warehouse .
Timely reply of customer queries.
Not to compromise on safety of employees and premises.
Timely escalations to Management on non-compliance.
Timely revert on mail for any short/ excess shipments received.
Plan for Improve productivity of the site.
Layout wise manpower planning.
o Regional P & L management
Ensure zero debits from customer.
Avoid productivity loss in Ops to sustain margins.
Ensure P & L in line within budget
Customer relationship Management
Support in customer based on timely need.
Resolving customer queries and sending reports timely.
Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager