Job Summary

The Senior Operations Executive is responsible for overseeing day-to-day operational activities, improving business processes, ensuring operational efficiency, and supporting cross-functional teams. This role focuses on achieving organizational goals through effective planning, coordination, process optimization, and performance monitoring while maintaining high standards of quality and compliance.

Key Responsibilities

Manage and supervise daily operational activities to ensure smooth business operations.

Develop, implement, and improve operational processes and standard operating procedures (SOPs).

Monitor key performance indicators (KPIs) and prepare operational reports.

Coordinate with internal departments such as Sales, Finance, HR, Procurement, and Logistics.

Identify process improvement opportunities and implement cost-saving initiatives.

Ensure compliance with company policies, regulatory requirements, and quality standards.

Handle escalations and resolve operational issues promptly.

Monitor inventory, procurement, and vendor performance where applicable.

Support budgeting, forecasting, and resource planning activities.

Lead, mentor, and train junior operations staff.

Conduct operational audits and recommend corrective actions.

Collaborate with management to achieve business objectives and operational excellence.

Manage projects and ensure timely completion of operational initiatives.

Ensure customer satisfaction by maintaining service quality and delivery standards.

Required Qualifications

Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, Commerce, or a related field.

MBA or relevant postgraduate qualification is preferred.





5–8 years of experience in operations management or a similar role.

Required Skills

Strong leadership and team management skills.

Excellent analytical and problem-solving abilities.

Process improvement and operational planning expertise.

Strong communication and interpersonal skills.

Project management and organizational skills.

Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or similar) is an advantage.

Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is preferred.

Ability to manage multiple priorities under tight deadlines.

Key Competencies

Leadership

Decision Making

Strategic Thinking

Process Optimization

Time Management

Stakeholder Management

Risk Management

Customer Focus

Attention to Detail

Results Orientation

Key Performance Indicators (KPIs)

Operational efficiency improvement

Process compliance rate

Cost reduction achievements

On-time project completion

Customer satisfaction score

Team productivity

Error reduction rate

Vendor performance

Budget adherence

Quality and compliance metrics

Working Conditions

Full-time position.

Office-based with occasional travel to operational sites or client locations, if required.

May require flexibility during peak operational periods.

Career Progression

Operations Manager

Senior Operations Manager

Head of Operations

General Manager – Operations

Director of Operations

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Experience:

- Operations management: 1 year (Required)

Work Location: In person

📌 Process Co-ordinator (Prahlad Nagar)
🏢 Deltahome Intelligent System Private
📍 Prahlad Nagar