Project description
Goal is to clean up entitlements for ITAM. Client is live with HAM and SAM Pro. Currently there is no integration between strategic sourcing (SAP Ariba) and ITAM. Email is sent by sourcing then entitlement is setup manually in ServiceNow. Entitlement should be related to right model. They currently have 1 contractor but need more help.
Responsibilities
Improve the accuracy and maintainability of the ServiceNow SAM Pro repository through a coordinated 20-week effort to normalize Software Models, clean up inaccurate or unnecessary records, and relate Software Entitlements to the appropriate models.
These activities will be performed concurrently because normalization decisions affect model cleanup and entitlement relationships, while entitlement research may identify additional model corrections.
Remediation Approach
The work will be organized by publisher or product group. For each group, the assigned SAM resource will complete the following interconnected activities:
Software Model Normalization
Validate Publisher, Product, Version, Edition, and Product Type.
Confirm whether the software is Licensable or Non-Licensable.
Review Discovery Model mappings.
Validate suite parent, component, and inference relationships.
Confirm that the model is appropriate for reconciliation and license management.
Software Model Cleanup
Identify duplicate, obsolete, incomplete, or incorrectly created Software Models.
Consolidate or retire records where appropriate.
Correct inaccurate product, publisher, version, or licensability classifications.
Remove unnecessary models only after confirming there are no required installations, entitlements, subscriptions, or other dependencies.
Correct Discovery Model relationships that contribute to duplicate or inaccurate Software Models.
Entitlement Validation and Association
Review license metric, quantity,
version, edition, maintenance, and license rights.
Validate supporting purchase and contract information.
Identify the correct normalized Software Model.
Create an entitlement record where supporting documentation exists but no entitlement has been created.
Relate each entitlement to the appropriate Software Model.
Validate that the relationship supports accurate reconciliation and compliance calculations.
Reconciliation and Quality Validation
Run reconciliation throughout the remediation effort.
Review unmatched installations, unallocated entitlements, and compliance exceptions.
Validate suite recognition and license calculations.
Use reconciliation results to identify additional normalization, cleanup, or entitlement corrections.
Skills
Must have
Improve the accuracy and maintainability of the ServiceNow SAM Pro repository through a coordinated 20-week effort to normalize Software Models, clean up inaccurate or unnecessary records, and relate Software Entitlements to the appropriate models.
These activities will be performed concurrently because normalization decisions affect model cleanup and entitlement relationships, while entitlement research may identify additional model corrections.
Remediation Approach
The work will be organized by publisher or product group. For each group, the assigned SAM resource will complete the following interconnected activities:
Software Model Normalization
Validate Publisher, Product, Version, Edition,
and Product Type.
Confirm whether the software is Licensable or Non-Licensable.
Review Discovery Model mappings.
Validate suite parent, component, and inference relationships.
Confirm that the model is appropriate for reconciliation and license management.
Software Model Cleanup
Identify duplicate, obsolete, incomplete, or incorrectly created Software Models.
Consolidate or retire records where appropriate.
Correct inaccurate product, publisher, version, or licensability classifications.
Remove unnecessary models only after confirming there are no required installations, entitlements, subscriptions, or other dependencies.
Correct Discovery Model relationships that contribute to duplicate or inaccurate Software Models.
Entitlement Validation and Association
Review license metric, quantity, version, edition, maintenance, and license rights.
Validate supporting purchase and contract information.
Identify the correct normalized Software Model.
Create an entitlement record where supporting documentation exists but no entitlement has been created.
Relate each entitlement to the appropriate Software Model.
Validate that the relationship supports accurate reconciliation and compliance calculations.
Reconciliation and Quality Validation
Run reconciliation throughout the remediation effort.
Review unmatched installations, unallocated entitlements, and compliance exceptions.
Validate suite recognition and license calculations.
Use reconciliation results to identify additional normalization, cleanup, or entitlement corrections.
Nice to have
Agile methodologies
Other
Languages
English: C1 Advanced
Seniority
Senior
Remote India, India
Req. VR-124395
Other System Languages
Cross Industry Solutions
07/08/2026
Req. VR-124395
📌 SAM Pro Consultant (India)
🏢 Luxoft
📍 India