Chennai, Tamil Nadu
Job Summary

Senior TIBCO EBX Platform Support Specialist
LOCATION: Offshore/Nearshore/Onshore
CLIENT INDUSTRY
Life Sciences and Healthcare
OVERVIEW OF THE ROLE
As a Senior TIBCO EBX Platform Support Specialist, you will play a critical role in ensuring the stability, performance, and continuous improvement of the TIBCO EBX platform within the Life Sciences and Healthcare domain. Your expertise will drive operational efficiency, support business-critical data management initiatives, and contribute to the company's mission of delivering innovative solutions that impact global healthcare outcomes.
DETAILED RESPONSIBILITIES

- Provide advanced technical support for the TIBCO EBX platform, including troubleshooting, incident management, and root cause analysis.
- Manage platform upgrades, patching, configuration, and performance tuning to ensure optimal operation.
- Collaborate with cross-functional teams—including application developers, data architects, and business analysts—to implement and support data governance and master data management strategies.
- Monitor system health, proactively identify risks, and implement preventative solutions to minimize downtime.
- Develop and maintain comprehensive documentation for platform operations, configurations, and support procedures.
- Lead and mentor junior support staff, ensuring knowledge transfer and adherence to best practices.
- Coordinate with vendors and internal stakeholders for issue escalation and resolution.
- Support compliance initiatives and ensure adherence to industry standards, including data privacy regulations pertinent to Life Sciences and Healthcare.
- Participate in disaster recovery planning, testing,



and execution for the EBX platform.

SKILL REQUIREMENTS

- Minimum of 6-8 years’ experience in enterprise platform support, with at least 4 years focused on TIBCO EBX.
- Robust knowledge of master data management (MDM) concepts and best practices.
- Proven expertise in TIBCO EBX installation, configuration, administration, and troubleshooting.
- Familiarity with database technologies (Oracle, SQL Server, PostgreSQL) and integration tools.
- Experience with ITIL processes for incident, problem, and change management.
- Excellent analytical skills, attention to detail, and the ability to work independently and as part of a team.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Certifications in TIBCO EBX or related technologies are advantageous.
- Previous experience supporting Life Sciences or Healthcare data environments.
- Knowledge of regulatory requirements (HIPAA, GDPR) relevant to healthcare data management.
- Experience with automation tools and scripting (Python, Shell, PowerShell) is a plus.

Key Responsibilities
1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement and perform root cause analysis on an ongoing basis.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity

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📌 Track Lead (India)
🏢 HCLTech
📍 India