Application ends: 2026-08-13

Hiring for a Leading Manufacturing Company – Rajkot

Position: Senior Engineer – Customer Quality Assurance (CQA)
Location: Rajkot, Gujarat
Qualification: B.E. / B.Tech or Diploma in Mechanical, Electrical or Production Engineering
Experience: 4–7 Years
Industry: Transformer / Solar / Electrical Appliances / Consumer Durables / Fan Manufacturing

Key Skills & Competencies

- Strong experience in Customer Quality Assurance (CQA) and Customer Complaint Handling
- Hands-on expertise in 8D, CAPA, Root Cause Analysis (RCA), 7 QC Tools, FMEA, SPC & MSA
- Experience in warranty claim analysis, field failure investigation and quality improvement initiatives
- Knowledge of OEM PPAP, customer audits, quality systems and compliance requirements
- Valuable understanding of product testing, outgoing quality assurance and inspection processes
- Strong analytical, problem-solving and cross-functional coordination skills
- Proficiency in MS Office, quality reporting and MIS preparation

Job Responsibilities

- Handle customer complaints and lead Root Cause Analysis (RCA) with cross-functional teams
- Prepare and submit 8D reports with effective Corrective and Preventive Actions (CAPA)
- Analyze field failures, warranty returns and recurring product quality issues
- Monitor Field Failure Rate (FFR), warranty costs and customer satisfaction metrics
- Coordinate with Production, Quality, Maintenance, R&D; and Customer Service teams to resolve quality concerns




- Manage outgoing quality inspections, sampling plans and pre-dispatch audits
- Lead OEM customer audits and ensure compliance with customer-specific quality requirements
- Coordinate PPAP documentation and ensure timely submission to OEM customers
- Drive continuous improvement projects to reduce customer complaints, warranty claims and quality defects

Preferred Industry Experience

- Transformer Manufacturing
- Solar Equipment Manufacturing
- Fan Manufacturing
- Electrical Appliances
- Consumer Durables
- Motor Manufacturing
- High-Volume Assembly Manufacturing

Interested Candidates – Apply Now!
Email: [email protected]

Call/WhatsApp: +91-XXXXXXXXXX / 70463 70463

Get Instant Job Alerts – Join Our WhatsApp Channel
https://whatsapp.com/channel/0029VaJ5TI86mYPV6BnJMv3x

Regards,
Team Steerway Business Consultants
Empowering Talent | Enabling Growth
www.steerway.in

Job Information

- Views

10

- Date Posted

July 14, 2026

- Location

Rajkot, Gujarat

- Job Title

Senior Engineer-Customer Quality Assurance Jobs | Rajkot

- Experience

3+ Year

- Qualification

B.E. / B.Tech or Diploma in Mechanical, Electrical or Production Engineering

- Gender

Both

Senior Engineer-Customer Quality Assurance Jobs | Rajkot

- Phone

+91 (phone hidden) , +91 (phone hidden)

- Email

[email protected]

- Website

https://steerway.in/

- Address

Rajkot, Gujarat

📌 Senior Engineer-Customer Quality Assurance Jobs | Rajkot (India)
🏢 Streeway
📍 India