Customer Care Executive

Job Type: Full-Time

Location: Ahmedabad (Office-Based)

Salary: Up to ₹18,000 per month

Job Summary

A growing logistics company is looking for a dedicated and customer-focused Customer Care Executive to deliver excellent customer support and ensure a seamless client experience. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer queries professionally.

Key Responsibilities

Customer Support

- Handle inbound and outbound customer calls, emails, and messages professionally.
- Assist customers with shipment status, bookings, delivery updates, pricing, and service-related queries.
- Resolve customer complaints efficiently and escalate complex issues when required.
- Maintain a courteous, professional, and customer-first approach in every interaction.

Coordination & Follow-up

- Coordinate with the operations and dispatch teams to provide accurate shipment updates.
- Follow up on pending customer queries, complaints, and feedback until successful resolution.
- Maintain daily records of customer interactions and follow-up activities.
- Submit mandatory end-of-day reports on customer queries and resolutions.

Documentation & Reporting

- Update customer records, interaction logs, and resolution details in the system.
- Prepare daily and weekly reports on customer inquiries, response times, and issue resolution.




- Identify recurring customer concerns and suggest process improvements to enhance service quality.

Eligibility Criteria

- Minimum Qualification: 12th Pass.
- Graduates are also welcome to apply.
- Freshers can apply.
- Prior experience in Customer Care, Telecalling, Customer Support, BPO, or Logistics Support will be an added advantage.

Required Skills

- Good communication skills in Gujarati, Hindi, and Basic English.
- Basic computer knowledge including MS Office, Email, and CRM software.
- Strong customer handling and problem-solving skills.
- Valuable listening, coordination, and follow-up abilities.
- Ability to work in a fast-paced environment and handle multiple customer queries.
- Positive attitude, patience, and professionalism.

Job Details

- Location: Ahmedabad
- Work Mode: Office-Based
- Working Days: 6 Days a Week
- Salary: Up to ₹18,000 per month

Why Join Us?

- Stable full-time opportunity.
- Friendly and professional work environment.
- Career growth opportunities.
- Hands-on experience in logistics and customer service.
- Training and continuous learning support.

Interested candidates can apply with their updated resume - [email protected]

Pay: ₹10,524.22 - ₹18,506.08 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Alliance Enterprises
📍 India