JOB DESCRIPTIONJob Purpose

"This position is open with Bajaj Finance Ltd."
Culture Anchor:

- Work Hard - Consistently puts in effort, plans, and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity

Duties and Responsibilities

- Responsible for scoping of SOPs from time to time as it gets updated.
- Continuous Interaction with the vendors and timely feedback updation from SME to Vendor.
- Getting the content Sign Off from the subject matter experts until the module goes LIVE.
- Ensure Sign Off on Story Boards and vendor query resolution.
- Timely delivery of Training modules.
- Updation of the final Gold Version to the online portal.

- Continuous Coordination with the LMS team for going LIVE with the module.
- Getting all the employees enrolled and onboard with the training module.
- Driving and tracking usage on field level.
- Capturing feedback from the end user and passing it to the development team.
- Preparing weekly Status report of the drive with all the stakeholders.
- Ensuring corrective steps are taken as per the response from the field.
- Updation of LIVE training modules for future reference.
- Track and ensure 100% completion of E-modules.
- Support E-module participants in terms of difficulties faced during module completion.




- Review the effectiveness and relevance of the module based on the process changes and trigger revision to the School of Ops team for refresh module.
- Continuously seek feedback from the participants regarding the effectiveness of the module and feed it back to the School of Ops team.
- Plan and cascade process changes/Circulars to the branch locations and ensure understanding.
- Plan SMT communications with branches.
- Support SMTs in content development for the monthly/quarterly communication.

Leadership Competencies

- Entrepreneurship
- Customer Focus
- Result Orientation
- Agility
- Inspirational Leadership
- Developing Organizational Talent

Required Qualifications and Experience

- MBA with 4-6 years of relevant experience.
- Should possess good communication and interpersonal skills with an ability to work in a multi-tasking setting.
- High level of integrity and dependability with a strong sense of urgency and result orientation.
- Result orientation and problem-solving approach.
- Experience in instructional design and content development will be an added advantage.

Locations

- Job Level: GB02
- Job Title: Deputy Manager - Operations And Service, Bizz Support Ops, Wheels Ops
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Pune
- Location Name: Pune Corporate Office - Mantri Tier Megapolis

📌 Deputy Manager - Operations and Service (Pune)
🏢 Bajaj FinServ
📍 Pune