1. The role would be responsible for supporting State Home Connect & Care lead in implementation & execution of all Home Care related activities.
2. Ensure Customer satisfaction & minimize customer complaints.
3. Identification of working and setting up highest standards of service offering as benchmark.
Key Responsibilities
1. Assist Home Connect & Care Lead in driving care operations and execute Home Care processes and plans.
2. Service readiness for Home Care at JC/ JP.
3. Ensure customer satisfaction and on time service delivery: SR calls (complaints).
4. Minimize customer complaints per sub by constantly improving process/delivery.
5. Designing Process Audit Framework and Execution Guideline at last mile level.
6.
Execution of Quality Audits through third party QA Partner / Own team as applicable.
7. Improving the skill set of field manpower to bring in multi-skill set based working culture.
8. Analyze the customer complaints for variances and initiating corrective actions - product & services.
9. Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand, by offering superior services in the life cycle of customer engagement.