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Title

Asst Manager - Soft Services

Business Unit

IFM

Reporting To

Manager - FM

Key Stakeholders

IFM

Direct Reports

Team consisting of:

1. Executives - Soft Services

Duties & ResponsibilitiesWhat this job involves -

- Meet & greet the client with daily updates as applicable.
- Assist Manager Client Services for the smooth running of daily operations.
- Facilitate / handhold the Customers during all Client visits.
- Ensure coordination for booking of conference/Meeting Rooms, food & beverage service, availability of AV equipment, projectors, and other requirements.
- Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team.
- Ensure seamless entry of client at the main gate and escort client to conference/meeting room.
- Be available from start to end of client visit and closely monitor.
- Provide timely inputs to Admin lead for any concerns.
- Ensure end-to-end coordination for a successful visit.
- Receive requests from the client coordinator / project team about the impending client visit.
- Ensure CVF (Client Visit Form), which contains various requirements/arrangements for the client visits, is sent to the admin team for necessary inputs with respect to the arrangements. The CVF has to be provided two days in advance to enable the Admin team to act upon the requests smoothly.
- Coordinate with the Admin team for necessary arrangements.
- Collect information and connect with client coordinator for accommodation and transport requirements. Route the request with appropriate verticals for necessary arrangements and follow up.
- Inform about any other specific arrangements (experience centers / town halls) for the visit well in advance for venue availability and necessary clearance from facility Admin.
- Based on input shared by the client coordinator/project team, share the approx. budget to get approval from BUH along with the cost center code/project code.




- Notify respective departments like IT, Security, Network, Maintenance, Transport, HK, Pantry services, etc. about this visit to take care of their respective areas.
- Notify cab details to the security team prior to the visit, if shared by the requestor/client coordinator/project team.
- Handle booking of Board room, EBR, etc., based on availability.
- Ensure all AV systems and arrangements are pre-checked before the event to ensure seamless operations.
- Display client names on the monitor available in the reception area while welcoming the guest.
- Ensure the Client coordinator/Project team/FO team welcomes clients (with flower bouquet as requested by business).
- Arrange a Skilled Photographer upon prior request from the coordinator.
- Update client details by the concerned client coordinator with their name, details of the laptop, etc., in the register available at the security reception. Obtain approval for permitting the client laptop from IT/InfoSec team, with prior notice of the details given by the requestor/client coordinator/project team.
- Ensure availability of Guest network access.
- Ensure pantry services take care of Refreshments, Lunch, snacks, etc., as per the schedule given under CVF.
- Arrange refreshments like coffee/Tea, Soft drinks, cookies in the Board room based on requirements as per the CVF.
- Arrange meals in the dining room for Clients, from the standard star Hotel/outdoor caterers as per the contracted rate or as requested in the CVF.
- Arrange meals in the Hotel through booking a table, if any, as per the CVF, and it would be BTC if it is listed as a Hotel with HCL tie-up or as requested in the CVF.
- Arrange general gifts as per the request mentioned in the CVF.

Performance Objectives

- Meet or exceed best practice in provision of services through contracts.
- Ensure the 52-Week Calendars are implemented & adhered to.
- Establish and adhere to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
- Effective management of the team.
- Ensure continuous training & improvement of the assigned team.

Key Skills





- Asst Manager will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations.
- Asst Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures.
- Well-groomed and presentable at all times.
- Good communication Skills.

Location

On-site - Bengaluru, KA

Scheduled Weekly Hours

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Locations - On-site

📌 AFM- Soft (Bengaluru)
🏢 JLL
📍 Bengaluru