Job Title: Project Manager – Centralized Monitoring Unit (CMU)

Reporting To: DBOCWWB / Project Director

Language Requirement: Proficient in Hindi & English

Location: Centralized Monitoring Unit (CMU) – Delhi Labor Office

Employment Type: Full-time / Contractual

Key Focus Areas: Revenue Focus, Target Orientation, Operational Compliance

JOB SUMMARY

The Project Manager (CMU) is responsible for end-to-end supervision, coordination, and management of the Centralized Monitoring Unit. This role oversees KSK Centres, Mobile KSK Units, and Labour Chowks, driving revenue-focused outcomes and target-oriented deliverables using dashboards, AI tools, and reporting systems.

KEY RESPONSIBILITIES

1. Overall Supervision & Management of CMU

- Complete operational responsibility of the Centralized Monitoring Unit

- Lead CMU team including data analysts and monitoring assistants

- Establish daily, weekly, and monthly performance targets

- Ensure revenue-focused outcomes (registrations, renewals, smart-card issuances)

- Maintain professional behaviour, ethical conduct, and respectful communication with staff, officials, and beneficiaries at all times.

2. Monitoring of Field Operations

- Supervise KSK Centres, Mobile KSK Units, and Labour Chowks

- Conduct regular field visits and remote monitoring

- Implement corrective action plans for underperforming centres

3. Coordination with Stakeholders

- Liaise with DBOCWWB officials for policy updates and compliance

- Coordinate with NIC for system integrations and data security

- Organize monthly review meetings with field supervisors

4. Software,



Dashboards & AI Systems Management

- Oversee centralized monitoring dashboards and AI-based monitoring systems

- Ensure data sanctity and minimal system downtime

- Enhance system capabilities based on operational needs

5. Reporting & Operational Compliance

- Ensure timely, accurate reports to DBOCWWB

- Maintain compliance with labour laws and project guidelines

- Conduct internal audits to verify field data

6. Revenue & Target-Oriented Performance Management

- Drive target-driven culture (registration, smart-card, renewal goals)

- Implement incentive mechanisms for high-performing teams

7. Escalation & Issue Resolution

- Act as final escalation point for field-level issues

- Ensure worker grievances are tracked and resolved within TAT

8. REQUIREMENTS

- Education: Bachelor's required; MBA/PGDM preferred

- Experience: 5-10 years with 2-4 years in project management

- Revenue/Target Focus: Proven track record of achieving numeric targets

- Technology: Experience with dashboards, MIS, AI tools

- Language: Fluent Hindi & English (mandatory)

- Government Project Experience: Desirable

9. KEY COMPETENCIES

- Target Orientation and Revenue Acumen

- Leadership and Stakeholder Management

- Data-Driven Decision Making

- Bilingual Communication (Hindi & English)

- Problem Solving

10. WORKING CONDITIONS

- Hybrid: CMU office (60%) + Field visits (40%)

- 6-day work week

- Travel within district/state for monitoring visits

- High-pressure workplace with strict targets

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Project Manager – Centralized Monitoring Unit (CMU) (Delhi)
🏢 Meta16labs Healthcare and Analytics
📍 Delhi