1. Support regional operations for home connect and care
2. Ensure productive and effective technical support within the defined SLAs
3. Understand issues / calls / escalation coming at technical help desk / call center
4. Define processes to reduce tickets in the field to engineers
5. Conduct cross-functional workshops / trainings to minimize the care calls
6. Publish reports on installation and service request to improve operational efficiency
7. Improve skill set of field manpower to bring in a multi-skill set based working culture
8. Undertake weekly / monthly reconciliation of material with no gap
9. Ensure customer satisfaction and minimize customer complaints